General Manager
Master Rick
Rick grew up in San Diego where he went to school, became and retired as a police officer and started his career investigating white collar crime. It was a short jump to a successful career in retail operations where he held the positions of Store Manager, District, Regional Mangers and as a corporate director for well-known companies. He additionally held the position of North American Sales Manager for Ashley Norton, developing new territories in Canada and Mexico.
Rick has been a resident of Flagstaff for the past 8 years moving into the area to assist his daughter while she attended NAU. Rick dedicates his spare time to assisting combat wounded veterans and their families as the Arizona State Chairman through a group called the Nation of Patriots, a 100% all volunteer nationwide organization.
Rick is a lifelong animal lover and you can see him at the kennel or at Rough and Cuts with his partner and assistant GM Lola Bitzer, a rescue from Second Chance Animal Center. Rick has a strong operational background when added to his love for animals makes him a manager that is focused on service and cares about your fur baby.
Lola is our Asst GM working daily side by side…..she is 7 years old mix of shepherd and lab who is definitely the office worker!